Wednesday, November 30, 2022

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The 2022 Winter Release: Introducing Airbnb Setup, The All-New Easy Way To Airbnb Your Home

Combined with even more AirCover for Hosts, now is the perfect time to put your place on Airbnb.

In May, we introduced Airbnb Categories so that millions of people could discover homes they never knew existed. Today, we’re introducing Airbnb Setup to make it easy for millions of people to Airbnb their home. We’re also providing even more AirCover for Hosts and adding six new Airbnb Categories. 

  • Introducing Airbnb Setup – The all-new, super easy way to Airbnb your home, with free one-to-one guidance from a Superhost.
  • Even more AirCover for Hosts – Now featuring even more top-to-bottom protection, with guest identity verification, reservation screening, and $3M damage protection, including coverage for cars, boats, art and valuables.
  • New Airbnb Categories – We’re adding six new categories of homes, as well as improving the way Airbnb Categories are displayed.

“Airbnb was born during a recession. Joe and I couldn’t afford to pay our rent, so we inflated three air mattresses and created an AirBed & Breakfast. Soon, people all around the world joined us,” said Brian Chesky, CEO and Co-Founder of Airbnb. “Today, just like during the Great Recession in 2008, people are especially interested in earning extra income through hosting. That’s why we’re introducing an easy way for millions of people to Airbnb their homes. With Airbnb Setup, every new Host can get free, one-to-one guidance from a Superhost from their first question through their first reservation. And with even more AirCover for Hosts, now is the perfect time to put your place on Airbnb.”

New homes on Airbnb are getting booked almost immediately. Half of listings that were activated and booked in Q3 2022 received their first reservation within three days. We’ve also seen strong growth rates of new Hosts, especially in certain countries with high inflation rates. 

Airbnb Setup featured within the Airbnb app on an iPhone device. Host, Dolly, is featured and the image shows how new Hosts can initiate a conversation with her to help with setting up their listing.

One-to-one guidance from a Superhost

Airbnb Setup featured within the app on an iPhone device. Image shows the product flow a new Host would go through if they wanted to select an experienced guest as their first guest. The option appears in a bulleted list underneath the any guest option.

An experienced guest for your first booking

The new Airbnb today tab for Hosts, shown in app and on an iPhone device screen. The page shows Host options to turn Instant Book on or off, as well as an option to set up their calendar. There are also modules for Airbnb help, including chatting with a Superhost or contacting specialized support.

Specialized support from Airbnb

Introducing Airbnb Setup

Over the past year, more than 30 million people have visited Airbnb to learn about hosting. Today, we’re making it easier for millions of people to get started. Introducing Airbnb Setup, the all-new, super easy way to Airbnb your home. Airbnb Setup includes:

  • One-to-one guidance from a Superhost – When you begin Airbnb Setup, we’ll match you with a Superhost for free one-to-one guidance from your first question through your first guest. You can chat with your Superhost over audio, video, or messaging. We’re launching with 1,500 Superhosts in over 80 countries who are dedicated to helping new Hosts get started. 
  • An experienced guest for your first booking – For your first booking, you can choose to welcome an experienced guest who has at least three stays and a good track record on Airbnb.
  • Specialized support from Airbnb – As a new Host, you get one-tap access to a specially-trained team of Community Support agents. They can help with everything from account issues to getting paid and are available via phone, messaging, or email in over 42 languages.
Comparison chart of features between Airbnb and competitors

Comparison is based on public information and free offerings by top competitors as of 10/22. Limits are in USD. Terms and exclusions apply to Host Damage Protection and Host Liability Insurance, both of which are not offered to Hosts with listings in Japan. Find more details at airbnb.com/aircover-hosts-info

Even more AirCover for Hosts

Last November, we introduced AirCover to provide unmatched, top-to-bottom protection for every Host on Airbnb. Today, we’re making major upgrades to AirCover for Hosts:

  • Guest identity verification – We are expanding identity verification to all booking guests traveling to the top 35 countries and regions on Airbnb — representing 90% of all reservations. We will expand guest identity verification worldwide in Spring 2023.
  • Reservation screening technology – We are launching our proprietary reservation screening technology in the US and Canada, which helps reduce the chance of disruptive parties. We will expand our reservation screening technology worldwide in Spring 2023.
  • $3M damage protection  We are tripling damage protection from $1 million to $3 million – covering both your home and its contents. 
  • Auto & boat protection  We now provide damage protection for cars, boats, and other watercraft that you park or store at your property. 
  • Art & valuables protection  A wider range of fine art, jewelry, and collectibles will now be repaired or replaced at appraised value.
  • Easier to file a claim  You can now file a claim for damage protection in a few simple steps and easily track its progress from submission through payout.
Airbnb Categories product in situ within an iPhone device showing the Adapted Category. The screen shows a one-story house in Kingston, Australia with a step-free entrance and vegetation surrounding it. A water view is in the backdrop.

Adapted

Airbnb Categories product in situ within an iPhone device showing the Top of the World Category. The screen shows a shipping container stay in a prairie with a mountain peak in the backdrop at dusk.

Top of the world

Airbnb Categories product in situ within an iPhone device showing the Play Category. The screen shows a life-sized bowling lane situated in the yard of a desert stay in Yucca Valley, California.

New Airbnb Categories

In May, we introduced a new way to search designed around Airbnb Categories. Today, we’re introducing six new categories:

  • New – Homes added to Airbnb within the past 10 weeks.
  • Top of the world – Homes around 10,000 feet above sea level, often with stunning views.
  • Trending – Highly-rated homes that received more listing views compared to the previous week.
  • Adapted – Homes adapted for wheelchair access, with verified step-free paths into the home, bedroom and bathroom.
  • Play  Homes with basketball courts, game rooms, miniature golf, water slides and more.
  • Hanoks – Traditional Korean homes constructed of natural materials.

We’re also improving what categories we show you. For example, when you launch the app, you’ll find the Vineyards category if you recently searched for homes in Napa. In addition, more details will be presented in search results when viewing categories. For example, homes with amazing views will list the type of view, and homes near national parks will show the distance to the park entrance.

Worldwide rollout starting today

Airbnb Setup, upgrades to AirCover for Hosts, and new Airbnb Categories will begin rolling out worldwide this week.

For more information on the the latest updates, please
visit www.airbnb.com/2022-winter.

This winter, more people will continue to host for the first time, and we will continue to see guests visit destinations both near and far, seeking cities, sun and water — check out the top holiday and winter trends amongst Hosts and guests.

About Airbnb 

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

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